Preskoči na sadržaj
AgroBooker

This is a translation; the Croatian version is authoritative. Pročitajte na hrvatskom

Terms of Use

Effective: 1 October 2026

1. Service provider

The AgroBooker platform (https://agrobooker.app, the "Platform") is provided by:

E. F. COMPUTERS j.d.o.o. Donji Srbani 137, 52474 Brtonigla, Croatia OIB (tax ID): 71347174941 Registered in the court register of the Commercial Court in Pazin Email: info@agrobooker.app

(the "Provider", "we", "us").

2. Scope and conclusion of the contract

2.1. These Terms govern the use of the Platform by wineries, agritourism and other businesses (each a "Company"), their staff (the "Users"), and travel agencies and other intermediaries (each an "Agency").

2.2. The Platform is intended exclusively for business customers. Companies and Agencies use it in the course of their business and are not consumers within the meaning of the Croatian Consumer Protection Act.

2.3. The contract is concluded by accepting the Provider's offer, or by opening an account and accepting these Terms. An individual offer or agreement (the "Service Agreement") prevails over these Terms where they differ.

2.4. A person accepting these Terms on behalf of a Company or Agency warrants that they are authorised to do so.

3. Description of the service

The Platform enables in particular:

  • public online booking forms for tastings and visits,
  • management of bookings, locations, schedules, tables and products,
  • guest records (CRM), notes and messaging with guests,
  • wine club management: memberships, tiers, payments and packages,
  • automated notifications to guests and staff by email, SMS, WhatsApp and push notifications,
  • Agency access for making bookings on behalf of their clients,
  • a browser app for staff, which can also be installed on a phone or tablet, and reports.

We may develop and change the Platform's features. We will announce any material reduction of features that a Company pays for at least 30 days in advance.

4. Accounts and access

4.1. The Company is responsible for the accuracy of its registration data, for choosing the Users it grants access to, and for their roles and permissions.

4.2. Login credentials are personal and must not be shared. Companies and Agencies are responsible for all actions taken through their accounts and must notify us immediately of any unauthorised access at info@agrobooker.app.

4.3. The Company decides which Agencies may access its booking types and may revoke that access at any time.

5. Acceptable use

The Platform must not be used to:

  • break the law, including data protection and electronic communications legislation,
  • send unsolicited promotional messages (spam) or messages to persons who have not given the required consent,
  • upload content that is unlawful, offensive or infringes third-party rights,
  • attempt unauthorised access, circumvent security measures, overload the system, or scrape data outside the documented API,
  • resell or grant access to third parties without our written approval.

The Company is responsible for the content it publishes (descriptions, prices, images, message templates) and for the lawfulness of messages it sends to guests through the Platform.

6. Fees

6.1. Fees for using the Platform, billing periods and payment terms are set out in the offer or Service Agreement.

6.2. SMS and WhatsApp messages may be charged according to actual usage, at the prices stated in the offer or the current price list. The Company switches these channels on or off in its settings.

6.3. Payments made by guests to a winery (e.g. membership fees) take place directly between the guest and the Company; the Platform only records them and the Provider is not a party to those relationships.

7. Availability and support

7.1. We aim to keep the Platform available without interruption, but we do not guarantee any particular service level (SLA) unless expressly agreed in a Service Agreement.

7.2. Interruptions may occur due to maintenance, upgrades, security work or circumstances beyond our control (e.g. outages of hosting, network or communication providers). We aim to announce planned maintenance in advance and carry it out at low-traffic times.

7.3. Delivery of emails, SMS, WhatsApp and push notifications depends on third-party providers and recipients' devices and cannot be guaranteed.

7.4. Support is provided by email at info@agrobooker.app on business days.

8. Data protection

8.1. For personal data of guests, club members and other persons that the Company enters into the Platform, the Company is the controller and the Provider is the processor. The Data Processing Agreement forms an integral part of these Terms.

8.2. The Company is responsible for having a legal basis for processing, for informing guests, and for obtaining consent where required (e.g. for promotional messages).

8.3. For data about Users and Agencies, the Provider is the controller, as described in the Privacy Policy.

9. Intellectual property

9.1. The Platform, its source code, design, trademark and documentation belong to the Provider or its licensors. We grant the Company and the Agency a non-exclusive, non-transferable right to use the Platform for their own business purposes for the duration of the contract.

9.2. Data and content entered by the Company remain the Company's. The Company grants us the right to use them only to the extent necessary to provide the service.

9.3. We may use aggregated, anonymised statistics about Platform usage to improve it, provided that neither the Company nor any individual can be identified.

10. Liability

10.1. The Provider is liable without limitation for damage caused intentionally or through gross negligence, and for damage from injury to life, body or health. Under Article 345 of the Croatian Civil Obligations Act, this liability cannot be excluded or limited in advance.

10.2. For damage caused by ordinary negligence, the Provider is liable only for ordinary (actual) damage that was foreseeable at the time the contract was concluded, up to the total fees paid by the Company to the Provider in the 12 months before the event giving rise to the damage.

10.3. To the extent permitted by law, the Provider is not liable for lost profit, loss of revenue or indirect damage, for damage resulting from inaccurate data entered by the Company, Agency or guests, or for interruptions and errors of third-party services beyond its control.

10.4. The Company is responsible for regularly downloading reports that are important to its business.

10.5. The Company and the Agency are liable to the Provider for damage and third-party claims resulting from their breach of these Terms or of the law.

11. Term and termination

11.1. The contract is concluded for an indefinite period unless the Service Agreement provides otherwise.

11.2. Either party may terminate the contract by written notice (email is sufficient) with 30 days' notice to the end of the billing period, unless otherwise agreed in the offer.

11.3. We may suspend or terminate access without notice in the event of a serious breach of these Terms, abuse of the Platform, a security threat, or non-payment of overdue fees despite a reminder giving at least 15 days to pay.

12. Data export and deletion on termination

12.1. For 30 days after termination the Company may request an export of its data (bookings, guests, memberships, payments, etc.) in a machine-readable format (CSV or JSON) free of charge.

12.2. After that period we permanently delete the Company's data; it disappears from backups by rotation within a further 30 days, except for data we are legally required to keep.

13. Changes to these Terms

We will notify Companies and Agencies of changes to these Terms by email or in the app at least 30 days before they take effect. If they do not agree, they may terminate the contract before the changes take effect. Continued use afterwards constitutes acceptance of the changes.

14. Final provisions

14.1. These Terms and all contracts concluded under them are governed by the law of the Republic of Croatia, excluding its conflict-of-law rules.

14.2. Disputes that cannot be resolved amicably fall under the jurisdiction of the court with subject-matter jurisdiction in Pazin, Croatia.

14.3. If any provision is void or unenforceable, the remaining provisions remain in force and the parties will replace it with a valid provision closest to its purpose.

14.4. Notices are delivered by email to the address registered in the Company's account or to info@agrobooker.app.

14.5. These Terms are drawn up in Croatian and English. In case of any discrepancy, the Croatian version prevails.